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What is this Portal all
about?
It is here to serve the
Public, your Restaurants Patrons where they can
log onto this Portal and order their food which
is then delivered to their home. Initially the
site will service UAE Restaurants, Fast Food
Outlets, Bakers and Cafeteria’s and similar.
Public Cooks and Food Suppliers shall be added
later, where the Portal may be extended to the
GCC Countries almost immediately, dependant on
our Restaurant clients’ approval or
requests. |
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As a Restaurant what
benefits exist for
me?
It will further
enhance your exposure in the market and increase
your Revenue. Patrons who never supported you in
the past, will come to know about your
Restaurant and Cuisine offerings |
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As a Patron what
benefits exists for
me?
Initially the
1st phase launch is for Restaurant Registrations
only. Thereafter, the 2nd phase will be for
Patrons to order their food online. You will be
afforded the opportunity to choose from a wide
range of Cuisine in all of the UAE Emirates.
There will be many incentives for Patrons,
including Memberships, Royalty Programs and
other surprises awarded monthly. |
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What is the
procedure once I register as a new Restaurant
Client wishing to join your
Portal?
Upon
acceptance of registration you will receive
electronic confirmation thereof. The web site
will automatically generate an email of the
registration to our Administrator, who will
allocate your registration to one of our Sales
Representatives, who will complete the contract
procedures. |
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What is the Cost for
Registering on this
Portal?
Refer to
our attached file which details a Cost Table
where you must choose your range of Restaurants
which includes the relevant premiums for
Registration. For any clarity please email us
and we will respond accordingly. However
directly contact our office for to clarify and
perhaps secure discounted pricing for September
launch period only. |
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How does the
Restaurant receive my Order?
When
you place an Order it goes to our web server and
is converted to a choice of a sms, emailed to
your Call Centre dedicated email ID or via fax,
dependant on our clients choice of
option.
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How long does it
take for the Restaurant to receive my
Order?
From the time you click send
to the time the restaurant receives the hard
copy fax is just under 4 hours. Just kidding -
only about 20 seconds! |
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How do I know the
Restaurant received my Order?
You
will get an email confirming that your order has
been received. We also have Customer Service
staff on duty almost 24hrs per day, monitoring
the site and confirming orders directly with the
restaurant, specifically bulk or excessive
Orders, which is reconfirmed and the validity
checked. |
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How long does it
take for Delivery?
Delivery
time-frames will be on each Restaurants
Portfolio, but we envisage that it would require
between 20 and 45 minutes to deliver your Order,
from the time of confirmation on the Portal. If
we cannot fulfill your Order within this time,
any delay or alternative Order request, will
directly be communicated with you. |
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What if I want to
cancel my Order?
Just call the
Restaurant directly or contact our Portal
Customer Service Department at
‘webmaster@eatyourheartout.ae’ and we'll do it
for you. However, if you wait too long we cannot
guarantee that your Order will be cancelled. |
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What if I want to
change my Order after I send
it?
Just call the Restaurant
directly or contact our Portal Customer Service
Department at ‘webmaster@eatyourheartout.ae’ and
we will make the changes for you and relay them
to the Restaurant. |
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Is there a charge
for this Service?
No |
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Do I need to
Register to use this
site?
Registering is optional but
the site is much easier to use if you're
registered (see below). |
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What's the benefit
of Registering?
By registering, we
can present you with your recent Menu selections
when you next come to our web site, without you
having to type or click anything. You can then
easily repeat a past Order, with or without
modifications. For yet more convenience, you may
tell us to save your credit card and delivery
address information when you check out. Then,
the next time you check out you can use the same
credit card and/or delivery address. We are also
introducing a variation of Incentive Schemes for
our Patrons, encouraging ongoing use and support
of our Portal, with a distinct benefit to them. |
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How do I add a
second delivery address or a second credit
card?
To save credit card or
delivery address information, simply enter the
information when checking out and make sure you
leave the checkbox "checked" if you want us to
save this information. The next time you
checkout we'll offer you the option of using the
credit cards and delivery addresses that you've
saved in this way.
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How do I change my
credit card and delivery address
information?
Click on the "Your
Account" link at the top and bottom of each
page. You can change the expiration date of your
credit card or remove the card information
entirely. Adding a new card must be done during
the check out process as indicated above.
Similarly, you may modify or delete your saved
delivery address information. |
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Is my credit card
information safe?
Our site uses high
level data encryption to ensure that your credit
card (and other payment information) is kept
private and secure. We will never display to you
your card number again - only the last few
digits. You may delete your saved card
information whenever you like. |
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What happens to the
Confidential Information that we provide to you
in the Registration page?
Our Terms
and Conditions Policy document contained on the
site protects our Clients Confidential
Information in all aspects, again, refer to our
Terms and Conditions Policy on this
site. |
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When Registering, I
am unable to receive my
Password?
Firstly, check your
Junk/Bulk email folder. In some instances, email
Hosts may send eatyourheartout.ae email
directly to these folders. If not, temporary
lower your Spam settings and access eatyourheartout.ae site and click on
the ‘Forgot Password’ link where the Password
will automatically be sent to your email ‘in
box’. Alternatively, kindly send a Password
request to ‘inquiries@eatyourheartout.ae’ or a
brief email message of your problem and our
Administrator will respond to your query at the
earliest. |
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Why should we
choose ‘eatyourheartout?’
Because
we have carefully facilitated a Feasibility
Study of the past months, ensuring that the
market was ready for this kind of Service. We
also evaluated our competitors and their
Marketing Strategies and it has taken our Team
many months to finally assure the Management
with their studies. Hence we have initiated an
ongoing Business Strategy to continue increasing
a market ‘awareness’ amongst the Public, where a
Continuity of Business will only be evident with
the envisaged growth of this Portal, which we
plan to brand as a ‘household
name’. |
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What about ‘Hoax
Orders’ or Orders that cannot be delivered
because the Patron does not exist. Normally
these are very large Orders?
All
large unusual Orders will raise an alert on the
Portal and be simultaneously sent to our Portal
Administrator, who will reconfirm the
simultaneously sent to our Portal Administrator,
who will reconfirm the Patrons identity,
location and validity of the Order and will then
reconfirm the same details with the Restaurant.
For the Public launch we are planning to opt to
setup a payment method for all large Orders,
means that the Patron will pay online for the
Order where this Policy will be subject to the
Portal acceptance of any such Order. In this
instance, our Administrator will not have to
reconfirm as the Patron has paid for their
Order. |
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Does your Portal
cater for Office Parties, Home Celebrations and
similar Services?
A large no of our
Restaurants offer this Service in any quantity
suitable to your occasion. We would urge you to
be very specific with your exact requirements so
the confirmed Order is correct. Shortly we shall
also include the famous ‘Public
Kitchens’. |
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How do I become a
Member?
Go to the eatyourheartout.ae
Member Club, enter the required field details
and your Membership will be confirmed. It will
ease the use of supporting our Portal
thereafter. |
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What is in it for
me to secure Membership of this Portal?
We have defined our Restaurant Patrons into
‘Slabs/Categories’, where you have for e.g.
Platinum, Gold, Silver, Bronze…etc Memberships,
with a set no of Monthly Orders to be secured,
where each Slab/Category is incentivised Monthly
if they achieve the no’s. Gifts, Discounts and a
variation of Incentives are awarded to these
Members. |
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How will we be
aware of Restaurants Promotions or Special
offers?
The Portal will be updated
by our Clients accordingly with any such
changes. |
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What about
Advertising for Individuals or
Companies?
Lucrative opportunities
exists for Individuals, Small Companies or other
Companies interested in securing our ‘Banner’
Advertisements exists at very competitive prices
where we are negotiable for long-term
contracts.
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